Book my ride.
3,291 ride-booking calls, the most common need. 721 booked and confirmed by the AI alone.
For paratransit call centers
AI phone booking for paratransit riders
AiPRL answers your paratransit line, books and confirms rides, tells riders where their ride is, and takes cancellations, in English and Spanish. Agents get the rest with the call attached. At one paratransit call center it booked 1,425 rides in its first 12 weeks.
What riders ask, and how it's answered
Where's my ride?
1,554 calls. 784 answered in full by the AI from the live trip.
Cancel Thursday's trip.
1,091 cancellation calls, taken by phone or text.
Am I eligible?
125 eligibility calls: the rules explained, the rest sent to your eligibility team.
Source: AiPRL performance report, Aug 3 – Oct 27, 2026. Call center unnamed.
Case study · paratransit call center
Where every call ends, strictly counted.
9,146 calls since Aug 3, 2026. A call counts as resolved only when the caller's request was fully met and confirmed, with no person involved.
Read the case studyCall Center OS
$4,250 a month
AI Flow, with 15,000 voice minutes included, then $0.18 a minute. Larger centers from $7,500 a month.
See every planCan riders book and cancel by text?
Yes. Riders book and cancel by text as well as by phone, and reminders and confirmations go out by text.
Does it speak Spanish?
Yes. 376 calls came in Spanish and 44% were resolved with no agent, against 31% in English.
What does a rider hear when they want a person?
The call goes to an agent with the conversation attached. That is counted as the rider's choice, never as a call the AI resolved.
How is it measured?
A call counts as resolved only when the rider's request was fully met and confirmed, with no person involved.
Source: AiPRL performance report, Aug 3 – Oct 27, 2026. Call center unnamed.