Book me a ride Tuesday.
Booked and confirmed in your system: 721 rides by the AI alone, 704 more started before a handoff.
For contact centers: transit, paratransit and service desks
AI voice for call centers that books, not just answers
AiPRL answers your calls, books and cancels in your own system, and hands the rest to your agents with the conversation attached. Supervisors can listen, coach or take over any call. At a paratransit call center it has handled 9,146 calls since Aug 3, 2026 and booked 1,425 rides.
What callers ask, and how it's answered
Where's my ride?
Answered from the live trip: 784 of 1,554 calls answered in full by the AI.
¿Habla español?
Yes. 376 calls in Spanish, 44% resolved with no agent.
When the booking window opens
Calls surge the moment booking opens. The AI answers them all at once, so riders don't wait on hold.
Source: AiPRL performance report, Aug 3 – Oct 27, 2026. Call center unnamed.
Case study · paratransit call center
Where every call ends, strictly counted.
9,146 calls since Aug 3, 2026. A call counts as resolved only when the caller's request was fully met and confirmed, with no person involved.
Read the case studyCall Center OS
$4,250 a month
AI Flow, with 15,000 voice minutes included, then $0.18 a minute. Larger centers from $7,500 a month.
See every planWhat happens when a caller wants a person?
The call goes to your agents with the conversation attached. Asking for a person is counted as the caller's choice, never as a call the AI resolved.
Can supervisors listen in?
Yes. A supervisor can listen to any live call, coach the agent privately, or take it over.
Does it speak Spanish?
Yes. At one paratransit call center, 376 calls came in Spanish and 44% were resolved with no agent.
How do you count "resolved"?
Only when the caller's request was fully met and confirmed, with no person involved. Transfers and tickets are counted separately, never as completions.
Source: AiPRL performance report, Aug 3 – Oct 27, 2026. Call center unnamed.