Case study · Home furnishings
A 6-showroom furniture retailer booked 108 showroom appointments in three months, with its phone answered after close
A home furnishings retailer with six showrooms runs AiPRL on its main phone line, web chat, text and social. Since its July 28, 2026 relaunch, AiPRL has handled 8,375 conversations, answered 88% of web chats with no staff, booked 108 showroom appointments and answered 714 calls after the showrooms closed. The retailer confirmed $44,550 of revenue from those appointments.
- 108
- showroom appointments booked by the AI, 81 confirmed
- 88%
- of web chats handled with zero staff
- 1,197
- after-hours conversations answered: 714 calls and 483 chats
- $44,550
- revenue from the AI's appointments in three months, confirmed by the retailer
Window: Jul 28 – Oct 27, 2026. Source: AiPRL performance report, Oct 27, 2026.
The problem
Six showrooms on one phone number, answered by the people who sell. Order-status and product calls pulled staff off the floor, and calls after close went to voicemail.
What we did
Put AiPRL on the main line, web chat, text and social.
Connected the POS, so order status comes from the order itself.
Relaunched on July 28, 2026, with the retailer's own rules for which calls go straight to staff.
What callers asked
Source: AiPRL performance report, Jul 28 – Oct 27, 2026; 6,968 calls.
Of 5,169 handoffs, 1,636 were customers asking for a person and 3,124 followed the retailer's own routing rules; 5 were the AI unable to finish, out of 8,375 conversations.