Case study · Furniture
A 16-showroom furniture retailer handled 76% of 4,479 conversations with no staff in its first six weeks
A furniture retailer with 16 showrooms and a warehouse went live on AiPRL web chat and text on September 17, 2026. In its first six weeks AiPRL handled 76% of 4,479 conversations with no staff, answered 975 order-status questions and captured 1,895 opted-in text subscribers.
- 76%
- of 4,479 conversations handled with zero staff
- 975
- order-status questions answered, 695 of them by text
- 1,036
- after-hours conversations answered: 803 chats and 233 texts
- 0
- conversations the AI couldn't complete
Window: Sep 17 – Oct 27, 2026. Source: AiPRL performance report, Oct 27, 2026.
The problem
Sixteen showrooms and a warehouse feed one customer-service team, and most of what customers ask is where their order is or whether a product is in stock.
What we did
Connected order status and the product catalog.
Went live on web chat and text on September 17, 2026.
Staff take the conversations customers ask them for: 66 in six weeks.
What customers asked
Source: AiPRL performance report, Sep 17 – Oct 27, 2026.
33 showroom appointments booked by the AI. Voice and social are next.