Step 1
Connect your systems
We connect your catalog, policies and schedule so the answers come from your business.
PERQ alternative
AiPRL vs PERQ: one memory, every channel.
PERQ captures the lead and notifies a salesperson. AiPRL answers the customer itself — chat, text, social and the phone, at any hour, from your catalog, with one memory.
What AiPRL measured
- $25,000
- a month in sales the AI helped close for a 7-showroom furniture retailer: 9.6× what it paid us (September 2026, confirmed by the retailer)
- $44,550
- in showroom sales in a quarter from appointments the AI booked, confirmed by a 6-showroom retailer (Jul 28 – Oct 27, 2026)
- 177
- service visits a month booked by the AI for one car dealership (30 days to Oct 27, 2026)
- 99.7%
- of conversations without an AI error across five clients (performance reports · Oct 27, 2026)
Measured at AiPRL clients in 2026. Sales figures confirmed by the retailers. Clients unnamed.
Why stores switch
The structural difference.
Automation can send; only a human can answer
Per PERQ’s own description of its workflows, when a customer replies to an automated message a salesperson is notified to respond. That is an honest design. AiPRL answers the reply itself — correctly, instantly, at any hour — and hands the conversation to a person with full context only when a human genuinely adds value.
A notified salesperson at 9pm is still a salesperson at 9pm
Notifications do not create coverage. The shopper who replies after close waits until morning unless something can answer for you.
Sentiment as a survey versus sentiment as it happens
NPS is a survey question tracked over time — useful, and after the fact. AiPRL scores sentiment on every conversation while it is happening (95% neutral or positive across scored calls, 93% of calls scored, measured Aug 3 – Oct 27, 2026) and can escalate mid-conversation, before the customer is lost.
One memory across every channel, including voice
AiPRL carries one history across web chat, text, social and the phone. There is no AI voice layer or single cross-channel memory in the PERQ product line.
Service and product truth after the sale
Delivery, warranty and billing conversations are categorised and routed to the team that owns them, and answers are grounded in your catalog — not a lead record.
What PERQ does well
Excellent at turning traffic into named leads
Interactive website experiences and guided-shopping calls to action are what PERQ is known for, and they genuinely convert anonymous furniture and auto website traffic into identified shoppers.
A CRM that understands a furniture sales floor
PERQ Convert is furniture-specific: text and email communication logged against the shopper, and up-list management that reflects how a showroom floor actually works.
Deep floor operations
An Up List covering ups, be-backs and phone pops, a Down List with timestamps, Next Shift scheduling and spotting of unattended customers — this is real showroom discipline, built by people who have watched a floor run.
Automated email and SMS workflows
Admin-designed sequences that a salesperson or an integration can initiate, with open and response-rate tracking — nurture work most retailers never run consistently on their own.
Reviews and NPS built in
Google Reviews generation and NPS surveying live inside the CRM, so reputation and satisfaction tracking are not yet another tool.
Proven in this industry, and well integrated
Trusted by 100+ furniture retailers, with integrations including STORIS, Furniture Wizard, PROFIT Systems, Facebook Messenger and Leads, and Zapier.
Side by side
| Dimension | PERQ — published | AiPRL — measured |
|---|---|---|
| Website lead capture | Core strength — interactive experiences and guided shopping | Answers the visitor live and captures intent in the conversation |
| Sales-floor CRM and up-list | PERQ Convert, furniture-specific | Conversations and history handed to the floor with full context |
| Automated outreach | Email/SMS workflow sequences with reply notifications to a salesperson | AI answers the reply itself; humans get handoffs with context |
| Sentiment | NPS survey score tracked over time | Measured on every conversation, escalation triggers in real time |
| Integrations | STORIS, Furniture Wizard, Zapier and more | Profit (full API), Magento, Shopify and BigCommerce catalogs. Your POS stays your system of record. |
| Re-engagement | AI-driven email nurture campaigns | A continuing conversation the customer can reply to on any channel |
| Voice | Not part of the product line | 177 service visits a month booked by the AI for one car dealership, about $22,000 of service work a month at the dealership's own $125 average visit (estimate) (measured · 30 days to Oct 27, 2026) |
| Sustained monthly voice volume | Not published as a measured figure | A paratransit call center's booking lines, in English and Spanish |
| Channels under one memory | Website capture plus text and email logging | 73% of conversations handled with zero staff (measured · 7-showroom retailer, Aug 13 – Oct 27, 2026) |
| Service ticket routing | Not published | Sales, service, billing, technical and shipping routed to the owning team |
| Product-catalog truth layer | Not published | Answers grounded in your catalog and policies |
| Per-conversation sentiment | Not published as a per-call measure | 95% of scored calls ended neutral or positive (measured · paratransit agency, Aug 3 – Oct 27, 2026) |
Switch in three steps. Keep your systems.
Step 2
Go live, channel by channel
Your team sees every conversation, with history attached when a person takes over.
Step 3
Measure the results
Review your own performance report with strict definitions and stated measurement windows.
Stay with PERQ if
If the gap is at the top of the funnel — plenty of website traffic, too few names, and a sales floor that needs a furniture-shaped CRM and an up-list it will actually use — PERQ is a strong, industry-native choice for that job, and the two can run side by side.
Switch to AiPRL if
But capture is the start, not the relationship. When the shopper replies at 9pm, when the delivery question becomes a phone call, and when the answer has to be the same in every channel and grounded in your catalog, a notification is not an answer. That is where AiPRL wins.
If nothing changes
The customer still needs an answer, not just another notification.
After the switch
PERQ tells your salesperson a customer replied. AiPRL replies — correctly, instantly, on any channel — and hands your team the conversation only when a human genuinely adds value.
When is PERQ the right choice?
If the gap is at the top of the funnel — plenty of website traffic, too few names, and a sales floor that needs a furniture-shaped CRM and an up-list it will actually use — PERQ is a strong, industry-native choice for that job, and the two can run side by side. But capture is the start, not the relationship. When the shopper replies at 9pm, when the delivery question becomes a phone call, and when the answer has to be the same in every channel and grounded in your catalog, a notification is not an answer. That is where AiPRL wins.
What does AiPRL do differently?
PERQ captures the lead and notifies a salesperson. AiPRL answers the customer itself — chat, text, social and the phone, at any hour, from your catalog, with one memory.
Does AiPRL answer phone calls?
Yes. It answers on your own numbers, books appointments and service visits, and hands off to your team with the whole conversation.