Step 1
Connect your systems
We connect your catalog, policies and schedule so the answers come from your business.
LivePerson alternative
AiPRL vs LivePerson: one memory, every channel.
LivePerson was built for banks and airlines. AiPRL is built for showrooms, service counters and multi-location operators — live voice today, one memory across every channel.
What AiPRL measured
- $25,000
- a month in sales the AI helped close for a 7-showroom furniture retailer: 9.6× what it paid us (September 2026, confirmed by the retailer)
- $44,550
- in showroom sales in a quarter from appointments the AI booked, confirmed by a 6-showroom retailer (Jul 28 – Oct 27, 2026)
- 177
- service visits a month booked by the AI for one car dealership (30 days to Oct 27, 2026)
- 99.7%
- of conversations without an AI error across five clients (performance reports · Oct 27, 2026)
Measured at AiPRL clients in 2026. Sales figures confirmed by the retailers. Clients unnamed.
Why stores switch
The structural difference.
Built and priced for global enterprises
Banks and airlines are the reference customers. That shapes the implementation timeline, the professional-services requirement and the price.
Digital-first DNA acquiring its way to voice
Voice is arriving through a merger that is still in progress. Our voice numbers are measured in production today, with the window attached.
No retail product-truth layer
AiPRL answers from your catalog and your policies. That is the difference between a well-designed conversation and a correct one.
One memory, routed to the correct team
Chat, SMS, social and phone share one history, and each conversation reaches sales, service, billing, technical or shipping.
What LivePerson does well
They invented this category
Founded in 1995, LivePerson pioneered web chat and has spent three decades on conversational design at enterprise scale.
Volume very few can match
Their Conversational Cloud powers on the order of a billion messages a month for large enterprise brands.
Moving deliberately toward voice
In April 2026 LivePerson agreed to be acquired by SoundHound, adding voice capability to its digital messaging estate.
Side by side
| Dimension | LivePerson — published | AiPRL — measured |
|---|---|---|
| Enterprise messaging scale | ~1 billion messages/month (published) | Built for multi-location operators, not global call centres |
| Voice today | Voice arriving via the SoundHound agreement (April 2026) | 177 service visits a month booked by the AI for one car dealership, about $22,000 of service work a month at the dealership's own $125 average visit (estimate) (measured · 30 days to Oct 27, 2026) |
| Sustained monthly voice volume | Not published as a measured figure | 35% of calls handled with zero human touch in twelve weeks (measured · paratransit call center, Aug 3 – Oct 27, 2026) |
| Channels under one memory | Digital-first estate | 73% of conversations handled with zero staff (measured · 7-showroom retailer, Aug 13 – Oct 27, 2026) |
| Product-catalog truth layer | Not published | Answers grounded in your catalog and policies |
| Per-conversation sentiment | Not published as a per-call measure | 95% of scored calls ended neutral or positive (measured · paratransit agency, Aug 3 – Oct 27, 2026) |
| Best fit | Banks, airlines, global brands | Showrooms, service counters, dealerships, transit |
Switch in three steps. Keep your systems.
Step 2
Go live, channel by channel
Your team sees every conversation, with history attached when a person takes over.
Step 3
Measure the results
Review your own performance report with strict definitions and stated measurement windows.
Stay with LivePerson if
If you are a global brand with a dedicated conversational-design team, a multi-year roadmap and millions of digital messages a month, LivePerson is a serious platform with a track record almost nobody else has.
Switch to AiPRL if
But if your business is measured in locations rather than continents, and the answer has to know what is on your floor this week — and be on the phone tonight, not after an acquisition closes — that is where AiPRL wins.
If nothing changes
The customer still needs an answer, not just another notification.
After the switch
Three decades of enterprise chat is not the same as knowing your floor. AiPRL answers voice in production today, from your catalog, for businesses counted in locations.
When is LivePerson the right choice?
If you are a global brand with a dedicated conversational-design team, a multi-year roadmap and millions of digital messages a month, LivePerson is a serious platform with a track record almost nobody else has. But if your business is measured in locations rather than continents, and the answer has to know what is on your floor this week — and be on the phone tonight, not after an acquisition closes — that is where AiPRL wins.
What does AiPRL do differently?
LivePerson was built for banks and airlines. AiPRL is built for showrooms, service counters and multi-location operators — live voice today, one memory across every channel.
Does AiPRL answer phone calls?
Yes. It answers on your own numbers, books appointments and service visits, and hands off to your team with the whole conversation.