Step 1
Connect your systems
We connect your catalog, policies and schedule so the answers come from your business.
Five9 alternative
AiPRL vs Five9: one memory, every channel.
Five9 measures how few calls reach a human. AiPRL measures how many appointments got booked and how many leads got captured — published with the window they were measured in.
What AiPRL measured
- $25,000
- a month in sales the AI helped close for a 7-showroom furniture retailer: 9.6× what it paid us (September 2026, confirmed by the retailer)
- $44,550
- in showroom sales in a quarter from appointments the AI booked, confirmed by a 6-showroom retailer (Jul 28 – Oct 27, 2026)
- 177
- service visits a month booked by the AI for one car dealership (30 days to Oct 27, 2026)
- 99.7%
- of conversations without an AI error across five clients (performance reports · Oct 27, 2026)
Measured at AiPRL clients in 2026. Sales figures confirmed by the retailers. Clients unnamed.
Why stores switch
The structural difference.
Containment is a cost metric
Deflection asks how few calls reach a human. We ask how many appointments got booked and how many leads were captured — revenue metrics, published with their windows.
Contact-centre DNA, seat pricing
Five9 is designed around agent seats and queues. Showrooms, service counters and dealerships do not staff a contact centre.
No local-business product memory
AiPRL answers from your catalog and your policies — what is on the floor, what fits, what your policy actually says.
Every channel, one memory, correct team
Chat, SMS, social and phone are one conversation, and each one is routed to sales, service, billing, technical or shipping.
What Five9 does well
A mature contact-centre platform
Operating since 2001 with more than 3,500 enterprise customers, Five9 is a known quantity for organisations that run a formal contact centre.
Voice AI Agents, positioned honestly
Their June 2026 Voice AI Agents launch is aimed squarely at replacing scripted bots and legacy IVR — a real improvement over what it displaces.
They publish their outcome numbers
Five9 publishes containment in the 45–50% range along with cost-to-serve outcomes. Publishing numbers at all puts them ahead of most of the market.
Side by side
| Dimension | Five9 — published | AiPRL — measured |
|---|---|---|
| Headline outcome measured | Containment 45–50%, cost-to-serve (published) | Appointments booked and leads captured |
| Voice at volume | Voice AI Agents launched June 2026 | 177 service visits a month booked by the AI for one car dealership, about $22,000 of service work a month at the dealership's own $125 average visit (estimate) (measured · 30 days to Oct 27, 2026) |
| Sustained monthly voice volume | Published as containment rates | 35% of calls handled with zero human touch in twelve weeks (measured · paratransit call center, Aug 3 – Oct 27, 2026) |
| Channels under one memory | Contact-centre channels by queue | 73% of conversations handled with zero staff (measured · 7-showroom retailer, Aug 13 – Oct 27, 2026) |
| Product-catalog truth layer | Not published | Answers grounded in your catalog and policies |
| Per-conversation sentiment | Not published as a per-call measure | 95% of scored calls ended neutral or positive (measured · paratransit agency, Aug 3 – Oct 27, 2026) |
| Commercial model | Enterprise seat pricing | Built for multi-location operators |
Switch in three steps. Keep your systems.
Step 2
Go live, channel by channel
Your team sees every conversation, with history attached when a person takes over.
Step 3
Measure the results
Review your own performance report with strict definitions and stated measurement windows.
Stay with Five9 if
If you run a real contact centre — workforce management, queues, hundreds of agents, formal compliance — Five9 is built for exactly that, and their containment reporting is credible.
Switch to AiPRL if
But most operators do not have a contact centre. They have a counter, a showroom, a handful of people, and a phone that rings while they are with a customer — and they are judged on revenue, not deflection. That is where AiPRL wins.
If nothing changes
The customer still needs an answer, not just another notification.
After the switch
Containment counts the calls you avoided. AiPRL counts the appointments you booked and the leads you kept — and publishes the window each number came from.
When is Five9 the right choice?
If you run a real contact centre — workforce management, queues, hundreds of agents, formal compliance — Five9 is built for exactly that, and their containment reporting is credible. But most operators do not have a contact centre. They have a counter, a showroom, a handful of people, and a phone that rings while they are with a customer — and they are judged on revenue, not deflection. That is where AiPRL wins.
What does AiPRL do differently?
Five9 measures how few calls reach a human. AiPRL measures how many appointments got booked and how many leads got captured — published with the window they were measured in.
Does AiPRL answer phone calls?
Yes. It answers on your own numbers, books appointments and service visits, and hands off to your team with the whole conversation.