# AiPRL — Full LLM Reference

## Company
AiPRL is a retail AI company building the customer experience operating layer for furniture and big-ticket retail. Tagline: "It's Better Here."

## Positioning
Retail AI that remembers every customer across voice, text, chat, and social. Most retail AI fails at continuity — customers start over on every channel. AiPRL is the persistent memory layer that prevents that.

## Audience
Multi-location furniture retailers, mattress stores, big-ticket showrooms, automotive aftermarket, telecom retail. Best fit: 5+ locations with omnichannel inbound.

## Products

### AiPRL OS
Engagement platform. Web chat, SMS, Google Business Messages, social DMs. Persistent customer memory across channels. Status: Live.

### AiPRL Call Center
AI voice and SMS. Picks up in <1 second. Qualifies, books, hands off to humans with full context. Replaces missed-call recovery, answering services, and after-hours staffing. Status: Live.

### UCP Data
Catalog and product intelligence. Normalizes supplier feeds into AI-ready, conversation-ready product data. LLM-grounded. Status: In rollout.

### The Brain
Shared memory and retailer knowledge engine. Encodes brand voice, scripts, policies, workflows. Powers all three products. Status: Live.

## Key Outcomes
- 205 locations live or in pilot
- 100K+ AI voice minutes per month
- 83% first-touch resolution
- 3.2x more appointments booked (typical)
- 60% reduction in "where is my delivery" calls

## Implementation
30-day rollout: Discover (week 1) → Connect (week 2) → Train (week 3) → Go Live (week 4). Weekly tuning calls during the first 90 days.

## Security
TLS 1.2+, AES-256 at rest, role-based access, logical tenancy isolation, SOC 2 Type II controls in progress. Data stored in US, regional residency on enterprise plans. PII never used to train shared models.

## Privacy
Customer conversation data stays in retailer's tenancy. We never sell personal information. Opt-out and deletion requests honored automatically. Email privacy@aiprlassist.com for data requests.

## Pricing
Custom by location count, channel mix, and call volume. Demo and 90-day pilot programs available. See https://aiprlassist.com/pricing.

## Contact
- Sales: sales@aiprlassist.com
- Support: support@aiprlassist.com
- Security: security@aiprlassist.com
- Privacy: privacy@aiprlassist.com
- Demo: https://aiprlassist.com/demo

## FAQs

Q: Does the AI sound like a robot?
A: No. Natural-voice models trained on retail dialogue. Most callers don't realize until told.

Q: What if a customer wants a human?
A: Instant handoff with full transcript and customer history pre-loaded.

Q: Does it integrate with our CRM?
A: Yes. Native HighLevel, Salesforce, HubSpot, Pipedrive, and most retail-specific CRMs.

Q: How long is implementation?
A: 30 days from kickoff to live. Soft launch on one channel first, then expand.

Q: Where is data stored?
A: US-based SOC-2 audited cloud providers. Regional residency on enterprise plans.

Q: SOC 2 status?
A: Operating under controls, formal certification in progress.